Stephen lives in a two bedroom flat in Manchester where work is being done to remove cladding. The true dangers of cladding were only really exposed and scrutinised following the Grenfell fire in 2017.
Stephen had bought his flat four years earlier. Since then, his service charges have increased by nearly £350 every quarter, in part because of the cladding work needed.
“We are really struggling alongside other bills and outgoings,” he says.
But it’s his insurance bill which particularly rankles. The total cost of his block’s insurance policy, covering 165 leaseholders, is £80,937 a year. You may expect all of this to go towards the cost of insuring the block. It does not. Homeground, the managing agent, takes a £5,351 commission. The insurance broker then takes £4,258.
It’s contributing to growing bills. “We’ve got no control over it whatsoever,” says Stephen. “As leaseholders we are completely at the behest of the freeholder and the managing agent.
“If the cost doubled next year, there’s nothing we can do about that. You just live in fear of the next bill dropping,” he adds.
The high bills have made Stephen and his neighbours band together to scrutinise exactly what they’re paying for.
Read Stephen’s story and more about nasty hidden fees and service charges here.